How much do Customer Service Representatives make in Grand Rapids-Wyoming-Kentwood, MI?

Percentile spread

For Customer Service Representatives, the published 10th percentile is $30,210 and the 90th percentile is $63,340. The difference is $33,130, which is 73.6% of the median. Ten percent of measured wages fall below the 10th percentile and ten percent fall above the 90th. How to read a percentile.

The middle half of the distribution, from the 25th percentile at $37,110 to the 75th at $50,250, covers $13,140.

The mean annual wage is $46,300, which sits above the median of $44,990. Median and mean measure different points in the same distribution.

National and state comparison

The Grand Rapids-Wyoming-Kentwood, MI median is 0.5% higher than the national median of $44,770 for Customer Service Representatives. In 2024 national prices the local median is $47,087, which is 5.2% higher than that same national median. The national figure is already in national prices because the United States parity is 100.

It is 2.4% higher than the Michigan median of $43,950.

Price-adjusted pay

The 2024 all-items regional price parity for Grand Rapids-Wyoming-Kentwood, MI is 95.546, with the United States at 100. The Bureau of Economic Analysis released those parities on February 19, 2026. Dividing the May 2025 median of $44,990 by that parity and multiplying by 100 puts Customer Service Representatives at $47,087 in national prices. The wage year and the price year are different. Compare this wage after prices.

Nearby metros

37 other metropolitan areas within 200 miles publish a annual median for Customer Service Representatives. Grand Rapids-Wyoming-Kentwood, MI ranks 14th of 38 on that median, counting itself. Distance is the great-circle mileage between Census Bureau internal points (U.S. Census Bureau, 2024 Gazetteer Files, Core Based Statistical Areas, internal points (INTPTLAT, INTPTLONG).).

• Muskegon-Norton Shores, MI is 47 miles away, with a median of $40,760 and employment of 700. That median is 9.4% lower than the median here. In 2024 national prices it is $44,056, against $47,087 here.
• Kalamazoo-Portage, MI is 52 miles away, with a median of $44,130 and employment of 1,970. That median is 1.9% lower than the median here. In 2024 national prices it is $46,531, against $47,087 here.
• Lansing-East Lansing, MI is 59 miles away, with a median of $44,250 and employment of 3,790. That median is 1.6% lower than the median here. In 2024 national prices it is $46,583, against $47,087 here.

Employment share

Customer Service Representatives accounts for 1.5% of wage-and-salary employment in Grand Rapids-Wyoming-Kentwood, MI (9,010 of 598,260). Nationally the occupation is 1.7% of employment (2,595,750 of 155,495,730). The local share is 0.90 times the national share. That ratio is the location quotient computed from these May 2025 employment counts. It is not copied from the location-quotient column in the BLS bulk file.