How much do Customer Service Representatives make in Charlotte-Concord-Gastonia, NC-SC?

Percentile spread

For Customer Service Representatives, the published 10th percentile is $31,500 and the 90th percentile is $62,640. The difference is $31,140, which is 69.2% of the median. Ten percent of measured wages fall below the 10th percentile and ten percent fall above the 90th. How to read a percentile.

The middle half of the distribution, from the 25th percentile at $37,000 to the 75th at $50,660, covers $13,660.

The mean annual wage is $46,080, which sits above the median of $44,980. Median and mean measure different points in the same distribution.

National and state comparison

The Charlotte-Concord-Gastonia, NC-SC median is 0.5% higher than the national median of $44,770 for Customer Service Representatives. In 2024 national prices the local median is $46,205, which is 3.2% higher than that same national median. The national figure is already in national prices because the United States parity is 100.

It is 11.8% higher than the North Carolina median of $40,240.

Charlotte-Concord-Gastonia, NC-SC covers more than one state. The state comparison uses North Carolina, the primary state on the BLS area record.

Price-adjusted pay

The 2024 all-items regional price parity for Charlotte-Concord-Gastonia, NC-SC is 97.348, with the United States at 100. The Bureau of Economic Analysis released those parities on February 19, 2026. Dividing the May 2025 median of $44,980 by that parity and multiplying by 100 puts Customer Service Representatives at $46,205 in national prices. The wage year and the price year are different. Compare this wage after prices.

Nearby metros

33 other metropolitan areas within 200 miles publish a annual median for Customer Service Representatives. Charlotte-Concord-Gastonia, NC-SC ranks 3rd of 34 on that median, counting itself. Distance is the great-circle mileage between Census Bureau internal points (U.S. Census Bureau, 2024 Gazetteer Files, Core Based Statistical Areas, internal points (INTPTLAT, INTPTLONG).).

• Hickory-Lenoir-Morganton, NC is 58 miles away, with a median of $37,790 and employment of 2,250. That median is 16% lower than the median here. In 2024 national prices it is $42,707, against $46,205 here.
• Spartanburg, SC is 63 miles away, with a median of $42,220 and employment of 2,740. That median is 6.1% lower than the median here. In 2024 national prices it is $46,370, against $46,205 here.
• Winston-Salem, NC is 68 miles away, with a median of $38,410 and employment of 3,770. That median is 14.6% lower than the median here. In 2024 national prices it is $41,730, against $46,205 here.

Employment share

Customer Service Representatives accounts for 1.9% of wage-and-salary employment in Charlotte-Concord-Gastonia, NC-SC (26,120 of 1,358,370). Nationally the occupation is 1.7% of employment (2,595,750 of 155,495,730). The local share is 1.15 times the national share. That ratio is the location quotient computed from these May 2025 employment counts. It is not copied from the location-quotient column in the BLS bulk file.